Help Center

While creating/editing your event on EventCart, you can decide to allow/deny your customers to request refunds. EventCart allows event organizers to add their own refund policy if they wish to accept refunds. Refund policy is shown on the event page so that customers understand the refund policy before buying tickets in order to avoid any inconvenience To disable refund request follow these simple steps:

• While creating/editing and event Go to "Ticketing” tab
• Locate “Allow Cancellation”
• Select “No” to disable refund request.
• Once done click "Save and Continue" or "Save and Publish"

EventCart aims to facilitate event organizers in every possible way therefore we put a lot of thought and effort in making your event dashboard simple and with all necessary information. Event dashboard allows you to keep a track of whats going on with your event Event sales, your event attendees to your profits etc.

In order to view your event dashboard please follow the steps below.

• Please log in to your account.

• Click on your name on the upper right corner and choose "My Events".

• From the list of your events select the "Settings" Icon below your event name.

EventCart allows you to download the list of your attendees in the following format (xls & csv).

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In order to download the data of your attendees please follow the steps below.

• Please log in to your account.
• Click on your name on the upper right corner and choose "My Events".
• From the list of your events select the "Settings" Icon next to  your event name.
• Select "Manage Attendees" from the left menu and click "View Attendees"
• Click "Export" located under the name of the event.
• A modal window will appear select the information you want to download and click the "Export" Button.

EventCart allows you to see the responses of the questions you added for registration of the event. In order to see the data of your attendees please follow the steps below.

• Please log in to your account.
• Click on your name on the upper right corner and choose "My Events".
• From the list of your events select the "Settings" Icon next to  your event name.
• Select "Manage Attendees" from the left menu and click "View Attendees"
• Click the name of any attendee whose response you would like to see. A drop down will appear showing you the responses of your questions.

EventCart allows you to keep an eye on your sales in real time. In order to see your sales of the event please follow the steps below.

• Log on to your organizer account.
• Up in the right corner you will see your name, from the drop menu choose “My events”.
• From the list of your events select the "Settings" icon next to  your event name.
• Here you will be able to follow the progress both regarding sales volume, revenue and possible discounts.